Refund Policy

Readings you haven't generated

If you bought a reading and haven't started generating it yet, you can request a full refund within 14 days of purchase.

Readings you've generated

Readings are digital content created for you on request, so once one has been generated it isn't refundable simply because you changed your mind or disagree with its perspective.

If a reading fails to generate, is cut off, is clearly garbled, or was generated for the wrong chart because of a technical error on our side, tell us within 30 days. We'll regenerate it at no cost or, if you prefer, refund it.

Subscriptions

You can cancel Yuna Plus anytime from your account settings. You'll keep access, including any included readings, until the end of the period you've paid for, and you won't be charged again.

We don't give refunds or credits for partial billing periods or unused included readings, except where required by law.

If you were charged for a renewal you didn't intend and haven't used any included readings from that period, contact us within 7 days of the charge and we'll look at it sympathetically.

EU and UK customers

You normally have 14 days to withdraw from a digital purchase. When you ask us to generate a reading immediately, you agree that it will be supplied right away and acknowledge that you lose this right of withdrawal once generation starts. Your right to a remedy for faulty content is not affected.

How to request a refund

Email [email protected] from the address on your account, with your order reference and a short description. For USD purchases, refunds are issued by Dodo Payments or PayPal (our merchant of record for that purchase) to your original payment method. For Alipay purchases, we issue the refund to your original Alipay account. Either way it's usually processed within 5–10 business days after approval.

Please contact us before opening a dispute with your bank. We can usually resolve things faster, and chargebacks can lead to the account being suspended while they're investigated.